Privacy Policy
The protection of your personal data is important to us. This privacy policy informs you about which personal data we collect through our website as part of our business activities, for what purpose we use it, and what rights you have.
This statement is based on the Swiss Data Protection Act (revDSG) and also takes into account requirements of the European Union's General Data Protection Regulation (GDPR) where possible.
Q trade GmbH
9100 Herisau
Schweiz
We collect and process the following personal data – depending on how you use the website or our services:
- Name, first name
- Address
- Email address
- Phone number
- IP address
- Browser data
- Visit time and duration
- Device information
- Content from contact forms
- Payment data (for purchases or bookings)
Collection occurs through:
- Visiting our website
- Filling out a form
- Contact via email or phone
- Newsletter registration
- Ordering or booking our services
We use your personal data for the following purposes:
- To communicate with you
- For contract fulfillment or to carry out pre-contractual measures
- To maintain our customer relationships
- For the operation, security, and optimization of our website
- To analyze user behavior (e.g., with cookies and tracking tools)
- To fulfill legal obligations
Your data will not be sold to third parties. Disclosure only occurs:
- When legally required
- For contract fulfillment (e.g., to hosting or payment service providers)
- When using external tools (see below)
All partners and service providers are carefully selected and are obligated to protect your data.
We use cookies on our website to provide functions and analyze usage.
You can disable cookies at any time via your browser settings.
The following tools may be used for web analysis:
- Google Analytics
- Matomo (as a privacy-friendly alternative)
- Hotjar
- Facebook Pixel (only with consent)
We take care to anonymize IP addresses and not create personal profiles unless you explicitly consent to this.
We generally process data in Switzerland or the EU. In rare cases, data may be transferred to a third country (e.g., USA). In such cases, we ensure that an adequate level of data protection exists (e.g., through EU standard contractual clauses or through providers based in countries deemed safe according to the FDPIC's list).
We protect your data through technical and organizational measures:
- SSL encryption of the website
- Access restrictions
- Password protection
- Regular backups
- Firewalls and anti-virus software
- Minimization of data access
- Confidentiality declarations from our employees
- Secure data carrier destruction
- Pseudonymization wherever possible
We store your personal data only for as long as necessary to fulfill the purpose or as legally required (e.g., 10 years for accounting documents).
After these periods expire, your data will be securely deleted or anonymized unless there are legal reasons for longer retention.
You have the right at any time to:
- Access information about your stored data
- Correct incorrect data
- Delete your data (unless retention obligations exist)
- Restrict data processing
- Object to data processing
- Data disclosure or transfer (data portability)
- File a complaint with the competent data protection authority (FDPIC in Switzerland)
Please direct inquiries to: [email protected]
Our website contains links to our social media profiles. When clicking on these links, data is transferred to the respective providers. We have no influence on the type and scope of the transmitted data or its further processing.
Information about data processing by social media platforms can be found in their respective privacy policies.
We reserve the right to adapt this privacy policy at any time. The current version is always available on our website. Changes take effect upon publication.
Last updated: 5. Mai 2025
If you have questions about privacy, please contact:
WebSolution24